Comments on: How to complain. http://donnafreedman.com/2011/08/11/how-to-complain/ Life is short. But it's also wide. Mon, 20 May 2013 12:22:52 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Let us now praise customer service. | Surviving and Thriving http://donnafreedman.com/2011/08/11/how-to-complain/#comment-34544 Let us now praise customer service. | Surviving and Thriving Wed, 03 Apr 2013 05:19:53 +0000 http://www.donnafreedman.com/?p=2723#comment-34544 [...] That’s not to say that we should let bad customer service go by, or eat that raw-in-the-middle steak when we’d ordered medium well. Abby and I both know the value of a well-placed complaint. [...]

]]> By: All About New York City » Blog Archive » How to Rack Up Mega-Savings on the Megabus http://donnafreedman.com/2011/08/11/how-to-complain/#comment-23760 All About New York City » Blog Archive » How to Rack Up Mega-Savings on the Megabus Tue, 21 Aug 2012 11:13:16 +0000 http://www.donnafreedman.com/?p=2723#comment-23760 [...] How to complain [...]

]]> By: Mr. Frugal http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12263 Mr. Frugal Tue, 30 Aug 2011 07:41:27 +0000 http://www.donnafreedman.com/?p=2723#comment-12263 Good for you for speaking up Donna. And good for you for being courteous and respectful about it. I find that complaints always fall on deaf ears if I come across too harshly. If I present a complaint as a situation with a problem that can be solved I give whomever I’m complaining to a chance to help. And I find that I often will get help under those circumstances. If I just rip into someone though and tell them they did a bad job I (deservedly) get no help and am left to languish in my own frustration. It goes back to the old adage about the two monks carrying a woman.

I’m very glad to hear that everything worked out for you.

]]> By: Funny about Money http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12262 Funny about Money Wed, 17 Aug 2011 21:08:21 +0000 http://www.donnafreedman.com/?p=2723#comment-12262 Good work, Donna! As a former Master of the Dear-Sir-You-Cur Letter, I congratulate you.

As to your wonderments:

* Had that room been available the whole time and he just didn’t want to give it to us?
That is correct.

* We were the only people waiting. Couldn’t the housekeeping staff have been asked to clean our room, then work on others?

Of course not. That would have defeated the purpose, which was to show you he was the boss and you had nothing to say about it.

* How long would he have allowed us to sit there if we hadn’t forced the issue?

Several hours.

]]> By: Tanya http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12261 Tanya Wed, 17 Aug 2011 15:22:35 +0000 http://www.donnafreedman.com/?p=2723#comment-12261 Thank you for noting that while complaining is sometimes necessary, it is best to do it politely. Social media unfortunately often seems to make it easier for people to leave very ugly rants and walk away. The Golden Rule – “Do unto others as you would have them do unto you” and the adage that you get more flies with honey than vinegar are still true. I think courtesy can go a long way, when complaining or in any situation.

]]> By: Carnival of Personal Finance #322 http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12260 Carnival of Personal Finance #322 Wed, 17 Aug 2011 03:21:05 +0000 http://www.donnafreedman.com/?p=2723#comment-12260 [...] Darwin’s Money:  US loses Triple A Credit Rating- It’s About Time Donna Freedman:  How To Complain Hope To Prosper: Fed Secretly Lends 16 Trillion Dollars Thank you to all our participants, please [...]

]]> By: South County Girl http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12259 South County Girl Tue, 16 Aug 2011 02:14:39 +0000 http://www.donnafreedman.com/?p=2723#comment-12259 I’m really glad that they did something in the end…

I know for me, if I were with someone who needed to lie down, I wouldn’t have hesitated to ask if there was a clean room we could check into right away… or if the cleaning crew could clean our room now and finish the other ones later… if they gave me a weird look, i’d ask for a manager…

I guess i’ve just been burned to many times… But if there wasn’t a medical issue, I probably would have waited and complained afterwards.

]]> By: Paula @ AffordAnything.org http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12258 Paula @ AffordAnything.org Mon, 15 Aug 2011 16:04:02 +0000 http://www.donnafreedman.com/?p=2723#comment-12258 I definitely agree with the sentiment that you’re doing management a favor by complaining, since it alerts them to shortcomings in their service. After all, imagine yourself as a small business owner or as a manager. You’d want feedback and constructive criticism, so you can learn how to improve your processes. But if the customers stay silent, you’d never know what needs to be fixed.

]]> By: Financial Uproar » Carnival Of Personal Finance #322: Diminished Expectations Edition http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12257 Financial Uproar » Carnival Of Personal Finance #322: Diminished Expectations Edition Mon, 15 Aug 2011 11:21:51 +0000 http://www.donnafreedman.com/?p=2723#comment-12257 [...] Freedman has a great strategy to get free stuff. You just get some crappy service, complain about it on Twitter or Facebook, and watch the rewards [...]

]]> By: How Pandas Breathe Fire And Links | Minting Nickels http://donnafreedman.com/2011/08/11/how-to-complain/#comment-12256 How Pandas Breathe Fire And Links | Minting Nickels Sun, 14 Aug 2011 13:03:47 +0000 http://www.donnafreedman.com/?p=2723#comment-12256 [...] Freedman tells us How to Complain.  I usually stew in silent anger with customer service injustices. This article is a good reminder [...]

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