So often we encounter lackluster, slipshod or outright lousy customer service. Not today, though.
I’ve had an AT&T Universal Mastercard since 1992. One of the things I appreciate is its connection to the Citi Thank You Rewards program. A perennial frugal hack for me is using credit rewards programs to pay for birthday and Christmas shopping, as well as for restaurant gift cards to treat my hosts when I travel.
Since Christmas is closing in, I checked today to see if I had enough points for a specific gift for my daughter and son-in-law.
Turned out that I needed 14,000 points for the item. I had 12,585 with 1,226 more points waiting to be credited on Nov. 21. In other words, I was 189 points short and the next batch wouldn’t hit my account until Dec. 21 — a little late for ordering the present.
I said, “Oh, well, I’ll give an IOU for the gift and order it on Dec. 22, then. Thanks anyway.”
The customer service rep said, “Let me talk to my supervisor.”